Frequently Asked Questions
Q1) How long will it take until I receive the EPIN?
A1) We processes orders as quickly as possible. Each order must go through an authorization and verification process followed by a transfer of EPINs. This process can take as long as 24 hours; however, the average time is less that 1 hour.
Q2) Where do I find the EPIN once it has been transferred to me?
A2) The EPIN will be available in your YOcoin back office under the menu EPIN > Show E PIN. Also, the video below, “How to Activate YOcoin EPIN Coupons” for detailed instructions for activating your EPIN.
Q3) When will I receive my bonus training?
A3) At the same time you receive the EPIN(s) you will receive an email from www.yocoinacademy.com with instructions for accessing the bonus training.
Q4) If I purchase more than one (1) $50 EPIN, will I receive more than one (1) Copper YOcoin?
A4) Yes, you will receive one (1) Copper YOcoin for each $50 EPIN purchase (while supplies last)
Q5) Do I receive five (5) Copper YOcoins and one (1) Silver YOcoin if I purchase a $500 EPIN package?
A5) With each $500 EPIN package, you will receive one (1) Copper YOcoin and one (1) Silver YOcoin.
Q6) I purchased a $500 EPIN to qualify for the Silver YOcoin but I received ten (10) $50 EPINs in my account. Will I still receive the Silver YOcoin?
A6) We have started only issuing $50 EPINs; therefore, $50 EPINs will be issued in quantities totalling the value of the package purchased; i.e., someone purchasing a $500 EPIN package will receive ten (10) $50 EPINs. This does not affect someone’s qualification for the Silver YOcoin. As long as the purchase was one of the first 1,000 $500 purchases, the purchase still qualifies for a Silver YOcoin.
Note: As of 5 Sept 2016 we returned to issuing EPINs in increments of $100 and $500 as well as added $10 packages. If you purchase a $100 or $500 package and would like to receive it in smaller increments (i.e., 10 x $50 instead of 1 x $500), please note this in the Order Notes section during checkout. We can only issue the EPINs to the YC number recorded in the YC field. If you wish to have the EPIN go to another affiliate, you can transfer the EPIN to them after receiving it. Please see video below for instructions.
Q7) How do I receive the physical YOcoin?
A7) Once the physical YOcoins finish production, they will be shipped to the shipping address provided with each purchase. This is expected to happen near the end of October, 2016. More information and news related to the physical YOcoins will be announced as we get closer to that time.
Q8) Can I use eCheck to purchase?
A8) Due to problems with on several EPIN packages purchased with eCheck in which we never received payment, we have disabled this ability on the main cart. If wish to purchase with eCheck, please contact us through our contact form and we’ll work with you on your purchase.
Q9) Why does my credit card statement show the charge as coming from Jack Topper Ltd?
A9) Jack Topper Ltd is the 3rd party company that YOcoin.org has contracted to handle credit card processing for EPIN orders. All orders are secure and all information is confidential.
How to Purchase the Special Promotion YOcoin EPIN Coupons
How to Activate Your YOcoin Account
How to Activate YOcoin EPIN Coupons
How to Transfer YOcoin EPIN Coupons to Other Affililiates